Frequently Asked Plumbing Questions
What services does United States Drain & Sewer provide?
We specialize in plumbing, drain cleaning, sewer line inspection and repair, sump pump services, and ejector pump repair for both residential and commercial properties across the Chicago, North Shore, and Greater Chicagoland.
Do you offer emergency plumbing or drain services?
Yes. Drain backups, sewer blockages, and sump pump failures can happen anytime. We provide fast, responsive emergency service to prevent water damage and restore proper flow.
How do I know if I have a sewer line blockage?
Common signs include slow drains, gurgling toilets, sewage odors, or water backing up into tubs or floor drains. If you notice any of these, contact us immediately for a sewer inspection.
What causes clogged drains?
Clogs can come from hair, grease, soap buildup, tree roots, foreign objects, or damaged drain pipes. Our technicians identify the cause and restore proper drainage quickly.
Do you repair or replace sump pumps?
Yes. We service malfunctioning, clogged, or burned‑out sump pumps, and we offer replacements when needed. Keeping your sump pump functioning is essential for preventing basement flooding.
What is the difference between a sump pump and an ejector pump?
A sump pump removes groundwater from your basement pit, while an ejector pump handles waste and wastewater from lower‑level plumbing fixtures. We diagnose and repair both systems.
How much experience does your team have?
While the USDS name is new, our team has over 10 years of hands‑on experience solving drain, sewer, and pump issues throughout the Chicagoland Area.
Do you offer free estimates?
Yes! We provide a free onsite consultation to evaluate your plumbing, drain, or sewer issue and explain your best repair options upfront.
What areas do you serve?
We proudly serve all communities in the North Shore, Chicago, and Greater Chicagoland area.
How do I schedule a service appointment?
You can call us directly at 630‑777‑6436 to schedule your free onsite consultation or to request service immediately.
Can you help with recurring drain clogs?
Absolutely. If your drain repeatedly clogs, it may indicate a deeper issue such as a sewer obstruction or damaged pipe. We offer camera inspections to find the root cause.
What is a sewer camera inspection?
A sewer camera inspection uses a small waterproof camera inserted into your sewer line to identify blockages, cracks, root intrusions, or pipe misalignment—without digging up your yard.
How often should I service my sump pump?
We recommend annual maintenance to ensure your pump is ready for heavy rainfall and snowmelt. Maintenance can help prevent basement flooding.
What should I do if my basement is flooded?
Turn off power to the affected area (if safe), avoid contact with standing water, and call us immediately. Our team can diagnose the cause, whether it’s a failed sump pump, drain backup, or sewer issue.
Do you work with both homeowners and businesses?
Yes. We provide full drain, sewer, and pump services for residential homes, commercial buildings, multi‑unit properties, and more.
How often should I have my drain serviced?
We recommend a yearly service to eliminate any expensive repairs.
